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Terms & Conditions

1. Scope

These general terms and conditions (GTC) apply to all contracts between emmi®-ultrasonic GmbH and consumers (Section 13 BGB) that are made via our online shop. A consumer is any natural person who concludes a legal transaction for a purpose that can neither be attributed to their commercial nor their independent professional activity.

2. Contractual partner, customer service

The purchase contract is concluded with emmi®-ultrasonic GmbH. More information about us can be found in the imprint. You can reach our emmi®-dent service team for questions and complaints under the telephone number +1 561-463-6120.

3. Code of Conduct

We submit to the following code of conduct: Trusted Shops quality criteria URL for the code of conduct:

4. Conclusion of a contract

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. By clicking the button "Send order" you are placing a binding order for the goods in the shopping cart. The confirmation of the receipt of your order takes place together with the acceptance of the order immediately after sending it by automated e-mail. With this e-mail confirmation, the purchase contract is concluded. Prices: All prices are given in euros including sales tax. The prices at the time of the order apply. Vouchers for individual promotions cannot be combined with one another.

5. Shipping costs

The prices stated on the product pages include the statutory VAT and other price components

We only deliver to the US and Canada.

Shipping is free for all orders!

If your order consists of several packages, the delivery can take place on different days. If you have questions please contact us at: or at: +1 (561) 463-6120.

6. Payment Methods

You can choose to pay via our service provider PayPal with its payment options credit card, purchase on account, direct debit or directly on our site using Wix Payments.

7. Collection by the customer

We deliver by dispatch, and it is also possible to collect the goods directly from our warehouse.

8. Offsetting

You are only entitled to offset if your counterclaims have been legally established by a court or are undisputed or have been recognized by us in writing.

9. Right of retention

You can only exercise a right of retention if the claims result from the same contractual relationship.

10. Retention of title

The goods remain our property until full payment. If your address changes during this time, please inform us immediately.

11. Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Phone: +1 561-463-6120 or by means of a clear declaration (e.g. by post sent letter, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs.
• Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.
• Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.

You bear the direct costs of returning the goods.

Cancellation policy created with the Trusted Shops legal copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.

End of revocation


The warranty is subject to legal regulations. In the case of all defects occurring during the statutory warranty period of two years from delivery, you have the statutory right to supplementary performance (at your option: removal of the defect or new delivery) and - if the legal requirements are met - the statutory right to a reduction in price or withdrawal as well as to compensation. You have to give us a total of two attempts at improvement. If the type of supplementary performance you require is only possible at disproportionate costs, your claim is limited to the other type of supplementary performance.

12. Cost-bearing agreement

You bear the direct costs of returning the goods.

13. Contract text storage

We save the contract text and send you the order data and our terms and conditions by email. You can also view the terms and conditions here at any time. For security reasons, your order details are no longer accessible via the Internet.

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